PRIORITY #2: ACCESS TO CARE AND HEALTH DISPARITIES
and eliminate access to care barriers that contribute
to health disparities.
access to 4C’s Clinics' ambulatory healthcare services
and operate at maximal capacity. (See
Priority 7, Goal I).
|Objective One: Track and trend
measurable objectives and key indicators of clinic access
- Regularly evaluate and report the above indicators
(to the 4C’s Governing Board and other appropriate
|Objective Two: Research best practices
and identify barriers in 4C’s clinic flow. Establish
short-term and long-term improvements which will result
in improved clinic flow and clinic productivity rates.
- Assess and make improvements in the clinic appointment
- Explore the use of technological tools such as
the use of e-mail by appointment clerks, and a communications/paging
system for “Patient Care Teams”, etc.
that can be utilized to make needed system improvements.
- Visit other community health centers to identify
- Implement measures to greet patients who arrive
to the clinic, as well as trouble-shoot their specific
issues and needs.
- Review nursing triage policies and protocols and
make recommendations for improvement.
- Explore and implement measures which will move
staff to patients instead of moving patients throughout
- Explore and implement staff cross-training so patient
services are as efficient and cost-effective as possible.
- Establish patient-friendly, recognizable, and easily
understandable signage or other means to direct patients
to various clinic services.
|Objective Three: Simplify providers
job responsibilities and tasks such that their time is
focused on patient care duties that only a licensed provider
- Develop a list of clinic duties that only a licensed
physician/mid-level can perform, and develop a list
of other necessary clinic duties for assignment to
other appropriate clinic personnel.
- Implement patient care teams and establish roles
and responsibilities for each member.
- Develop roles and responsibilities for the patient
care teams and for each member of the team; assign
primary and backup responsibilities to appropriate
team members; provide training to staff prior to implementing
the new job expectations.
- Provide training to providers and patient care
teams on their responsibility to properly document
diagnoses to ensure that accurate coding and clinic
reimbursements can take place.
- Assure key system changes are included in a monthly
|Objective Four: Establish a program
to reward and recognize employees who exceed expectations
to improve clinic capacity
- Develop and implement a senior health incentive
- Conduct meetings with employees to identify measures
than can be taken to improve working conditions and
to address employee concerns.
- Develop a program to recognize and reward
employees and patient care teams who implement
improvements within measurable objectives and
Increase community awareness
of the healthcare services provided by the 4C’s
Clinics. (See Priority 1, Goal
Priority 7, Goal II).
||Identify and eliminate
barriers in the system of referring 4C’s patients
for specialty evaluations, hospitalizations, and other
types of referrals.
|Objective One: Develop a comprehensive
system to monitor, standardize, and track referrals.
- Develop and implement a tracking and monitoring
system for referrals.
- Develop and implement clinic practice guidelines
for the most common referral types.
- Work with community partners to develop a system
to receive specialty and referral records on 4C’s
patients in a timely fashion.
|Objective Two: Explore and implement
use of new technologies to meet the intent of this goal.
||Improve fiscal management
and healthcare financing of the 4C’s Clinic.
Goals in Priority 4).
Strengthen the partnership
between the 4C’s Clinic and local resource organizations
in order to link 4C’s patients to a variety of
existing community and social service resources that
may more comprehensively meet their needs.